1. General principles of privacy
1.1.For Nemrak Haldus OÜ, the privacy of website visitors is very important.
1.2.Nemrak Haldus OÜ is based on the rights, interests and freedoms of the data subject to the greatest extent possible when processing personal data.
1.3.The goal of Nemrak Haldus OÜ is the responsible processing of personal data based on best practices.
1.4.Nemrak Haldus OÜ bases its processing of personal data on the principles of legality, fairness, transparency, purposefulness, quality, correctness, reliability, confidentiality, compliance with technical criteria and limitation of storage.
1.5.In the event that a website visitor submits their personal data to Nemrak Haldus OÜ, Nemrak Haldus OÜ takes all reasonable measures from the point of view of the company’s business operations to protect the website visitor’s personal data.
1.6.Personal data provided to Nemrak Haldus OÜ is processed only in accordance with the legislation in force in the Republic of Estonia.
1.8.Personal data is stored on servers located in the territory of a member state of the European Union or in the territory of a country that has joined the European Economic Area. Personal data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to companies in the United States that have joined the Privacy Shield framework.
1.9.Nemrak Haldus OÜ’s representatives and employees and those persons whose activities include solving technical and other issues related to the use of the website and e-shop and providing customer support services have access to protected personal data.
2. Procedure for the processing of personal data
2.1.Nemrak Haldus OÜ processes personal data based on the consent received from the data subject or the law.
2.2.”Personal data processing” means any operation performed with the data subject’s personal data, including collection, saving, arrangement, storage, modification, disclosure, access, querying, extracting, use, transfer, cross-use, connection, closure, deletion and destruction.
2.3.Personal data is processed in electronic form; in exceptional cases, extracts are also made in other formats.
2.4.Users’ personal data are processed only with the user’s prior consent, except in cases where it is not possible to ask the user for prior consent for practical reasons and when the processing of personal data is permitted in accordance with the legislation in force in the Republic of Estonia.
2.5.Nemrak Haldus OÜ may, among other things, process the following types of data of website visitors:
2.5.1. personal data that the user discloses to use the website’s e-shop services (first and last name, e-mail address, telephone number, postal address, delivery address, residence), which are collected and stored for the identification of the website visitor and the proper provision of e-shop services (to the extent required by due diligence) and to enable proper use of the e-shop function;
2.5.2. personal data that the user provides additionally to Nemrak Haldus OÜ.
2.6.Nemrak Haldus OÜ may use technologies that collect information about visiting the website and using e-shop services. Nemrak Haldus OÜ also automatically collects certain types of data that are not directly related to the persons visiting the website. In this way, the IP addresses of website visitors, information about browser type, data about visits and use of the website and purchases made, and other information related to the purchase transaction of the e-store, such as product information and other general information about how people visit the website and use the function of the e-store may be collected.
2.7.Nemrak Haldus OÜ may process the personal data of website visitors for the following purposes, among others:
2.7.1. for website administration;
2.7.2 for direct marketing, including sending marketing messages (newsletter, etc.) via e-mail, as well as sending news about the website and e-shop and informing website visitors of any changes related to the changes in the aforementioned data;
2.7.3. to personalise website visitors and their user experience;
2.7.4. to enable website visitors to access the e-shop function and use its services;
2.7.5. to send e-mails, invoices, etc. to website visitors and communicate with them;
2.7.6 to manage the orders of website visitors and deliver the ordered goods;
2.7.7. the purchase history data is used to compile an overview of purchased goods and analyse customer preferences;
2.7.8. to receive and return payments from website visitors;
2.7.9. to send requests to website visitors and fulfil them;
2.7.10.to resolve the necessary issues related to the provision of goods and services;
2.7.11.in order to make the website more user-friendly, functional and meaningful.
2.8.The person’s name, phone number, e-mail address and delivery address will be forwarded to the transport service provider selected by Nemrak Haldus OÜ.
2.9.Nemrak Haldus OÜ is the responsible processor of personal data, which transfers the personal data necessary for making payments to the authorised processor, Maksekeskus AS. In the event that Nemrak Haldus OÜ considers it necessary to disclose the personal data of website users to its other cooperation partners (for example, accounting service providers, customer support service providers, marketing, advertising and IT partners, debt collection service providers, payment default registers, IT service providers), the cooperation partner undertakes to comply in the same way with these privacy terms and/or the legal acts in force in the Republic of Estonia.
2.10.Nemrak Haldus OÜ has the right to transfer personal data either in part or in its entirety to third parties in the event of a merger, division, transfer of the company and other events with legal consequences.
2.11.Personal data will be deleted or made unavailable after (i) the purpose of their processing has ceased to exist, except in cases where the legislation in force in the Republic of Estonia provides otherwise, or (ii) the processing of personal data is not permitted by law, violates the principles of personal data processing or the deletion of personal data is necessary for the controller to fulfil the obligation stipulated in the law.
2.12.If the data subject requests the deletion of personal data collected about them, they must express their will to delete personal data by sending a corresponding declaration of intent to Nemrak Haldus OÜ by e-mail. The request for deletion of personal data will be responded to within one month at the latest. Personal data will be deleted, except in cases where it is necessary to keep such data for accounting purposes or to resolve a consumer dispute.
2.14.Withdrawal of the consent given to Nemrak Haldus OÜ for the processing of the personal data of the website visitor does not affect the legality of the personal data processing that took place previously.
3.1.In order to ensure better usability of the website and e-shop function, to enable all functions, to perform aggregate statistics and to fulfil marketing and other similar purposes, Nemrak Haldus OÜ uses session, persistent and advertising, and third-party data (e.g., Google Analytics, which is one of the most common and reliable analysis solutions) cookies and other similar technologies (for example, device and location information).
3.2.Cookies are small data files that the platform sends to the platform visitor’s web browser and/or devices and which are automatically saved on the visitor’s device.
3.3.Session cookies are automatically deleted after each visit to the platform. Persistent cookies make it easier to visit and use the platform by, for example, saving user passwords and/or settings at the users’ request and identifying visitors who return to the platform to avoid the need for the platform users to re-enter data. Advertising and third-party cookies can be managed both by Nemrak Haldus OÜ itself and mostly directly by third parties. Google Analytics cookies can, among other things, monitor, for example, how long visitors spend on the platform or on one of its pages.
3.6.In addition to the above, the activities of website visitors on the website may also be recorded by the server that hosts the website. This data is used for technical purposes to ensure the security and operation of the website.
4. Contact details
4.1.Business name: Nemrak Haldus OÜ
4.2.Registration code: 16103328
4.3.Address of the place of business: Kiriku põik 4a-5, Tallinn 10130, Estonia